SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of epliza.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of epliza.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sturdiness and efficiency of this dough mixer are unparalleled. A must-have for anyone serious about their baking. Its robust construction ensures durability, even with frequent use, and it handles large batches of dough effortlessly. The powerful motor mixes ingredients thoroughly and quickly, saving valuable time in the kitchen. The adjustable speed settings provide excellent control over the mixing process, whether you're kneading heavy dough or whipping light batter. Easy to clean and operate, this mixer has become an indispensable tool in my baking routine. It’s perfect for both professional and home bakers who demand high performance and reliability.
I've always loved baking, but this electric mixer has taken my passion to new heights. Its efficiency and sturdiness are unparalleled, making it an absolute must-have for anyone serious about their baking. Never before have I had such an efficient helper in my kitchen that saves me so much time and effort on kneading dough. Plus, the build quality is top-notch; sturdy yet sleek design that feels like it will last for years.
I'm seriously blown away by the sheer power this machine packs. It's like having a personal chef in your kitchen, one that doesn't need breaks and is always ready to go! The way it kneads dough? Absolutely mind-boggling. You pop in the ingredients and boom, before you know it, you've got perfectly kneaded dough sitting there ready for whatever culinary masterpiece you're about to whip up. I used to dread making anything that required kneading because let’s face it, who has time for all of that arm work? But now with this beast in my corner? Bring on the homemade breads and pizzas! Honestly, I've never had such an efficient helper in my kitchen before. This isn't just some gizmo that'll gather dust after a few uses. It takes all those tedious tasks off your plate so you can focus on what really matters: creating delicious food without breaking a sweat. The speed at which this thing operates is nothing short of impressive too. When they say 'in no time at all', they ain't kidding! One minute I’m cracking eggs and measuring flour, next thing I know – bam! Dough’s done! It's not often something comes along that revolutionizes how we do things but trust me when I say: if cooking or baking is your jam then investing in one of these bad boys will be the best decision you ever make.
What a powerhouse! Kneads dough quickly and efficiently.
i was skeptical at first but now can't imagine baking without it. makes life so much easier the dough comes out perfect every single time 😊
This mixer is an absolute lifesaver in the kitchen. 👍
never thought i'd be excited about a kitchen appliance but here we are...this thing is amazing! takes all the hard work out of making bread 🥖👏
Worth it
As a professional baker, this machine has made my job so much easier. Less manual labor means more room for creativity - just what every baker needs 👩🍳💡
I'm absolutely loving how consistent my results have been since getting this mixer. My pastries have never tasted better!
Wow, this mixer is truly a baker's best friend! It handles large batches of dough like a dream and saves so much time. Would recommend 100% 👍